Page 53 - Bank-Muamalat_Annual-Report-2023

ANNUAL REPORT 2023
OUR STRATEGY

INNOVATION OPERATIONAL STRENGTHEN OUR HIGH PERFORMING
Drive innovative products, adopt EFFICIENCY FOUNDATION ORGANISATION
Artificial Intelligence capabilities,
Automate banking operations Data transformation and analytics, Transform human capital and culture
enhance data analytics and rollout and drive cost efficiency strengthen risk management and towards becoming a high performing
new digital banking business
compliance, and modernise organisation
technology infrastructure and
cybersecurity

Focus Areas: Focus Areas: Focus Areas: Focus Areas:
• Expand digitalised product offerings • Deploy RPA solutions to automate • Implement cyber security measures • Optimise and digitalise Human
• Continue to build new digital repetitive and rule-based tasks to ensure secured banking Resource (HR) processes through
capabilities via Open API and cloud • Automate banking processes to experience the HR platform
infrastructure improve turnaround time (TAT) • Strengthen risk management and • Establish a performance
• Drive cost efficiency by compliance through establishment management framework that
strengthening cost monitoring and of related frameworks aligns with the Bank’s goals,
controls • Improve capabilities of the Bank’s values, and objectives
existing data platform • Enhance employer branding and
reputation among graduates,
positioning the Bank as an
employer of choice

Key Achievements Key Achievements Key Achievements Key Achievements
for the Year: for the Year: for the Year: for the Year:
→ Expanded digital platform and → Achieved market competitive → Strengthened risk and compliance → Digitalised 100% of HR processes
products TAT and more scalable operations controls through HR platform
• Expanded wealth management • Improved TAT of disbursement • Launched Organisational
takaful product offerings with performance to 98.3% against Anti-Corruption Plan (OACP) → Operationalised the Performance
the soft launch of My Click 97.4% in FY2022 for 2023-2025 Management Framework
Medicare and My Click Term • Rolled out RPA for Skim Jaminan • Identified potential risks of → Received TALENTBANK
Takaful Kredit Perumahan (SJKP) integrity and anti-corruption Graduates Choice Award 2023
• Established an open API mortgage, Malaysian Electronic related governance
platform for system accessibility Payment System (MEPS) and • Revised key financing guidelines
and interface Mahkamah collection and policies
→ Improved data driven decision
making
• Fine-tuned database and
upgraded capacity
→ Implemented IT Infra and
Cyber Security
• Launched i-MSecure security
measure to ensure secure and
seamless banking experience for
the customers
• Deployed Network Detection
and Response (NDR) for security
control of unauthorised network
access

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