Page 49 - Bank-Muamalat_Annual-Report-2023

ANNUAL REPORT 2023
OUR STRATEGY

FY2023 STAKEHOLDER OUTCOMES STAKEHOLDERS IMPACTED

Financial Capital Shareholders
Deliver products and S1 & Investors
financial solutions that • RM832 million income attributable to
cut across critical areas depositors S2 Customers
as well as penetrate • RM295.6 million profit before tax
new untapped markets • 9.35% return on equity
by harnessing digital
technologies Manufacturing Capital S1 Shareholders S4 Regulatory
• 32.85% increase in mobile app subscribers & Investors Agencies &
Expand products and • 63% of retail internet banking users were S2 Customers Statutory
Bodies
diversify customer mobile users, compared to 54% in FY2022 Local
base in order to be the • 49.87%. increase in applications through S3 Business S5 Communities
preferred provider of Muamalat Application Platform (MAP) Partners
investment solutions
Human Capital
S6 Employees
Maintain, optimise and • A diverse workforce of 49% male and
invest in our operations • 65 average training hours per employee
51% female
including technology,
marketing and
• Distributed RM307 million in remuneration
Through Our Business Activities, the Bank infrastructure Intellectual Capital S2 Customers S5 Local
for employees
Deliver exceptional
Communities
customer services to
• Ranked 1st in Net Promoter Score
Business
within the Malaysian financial industry
optimise customer
S6
Employees
experience at all times
Empower local Social & Relationship Capital S3 Partners S5 Local
S2
Customers
communities in building • Disbursed a total of RM2,234,638.21 Communities
a more resilient and of its Tabung Mawaddah Fund into 1,499 Business
thriving community projects S3 Partners S6 Employees
• Disbursed RM25,999,934.01 million under
Strengthen our base waqf projects to support 142 nationwide
by complying with all projects for healthcare, education and the
regulatory requirements investment sector
and ensure a high • RM10.23 million of zakat contribution
commitment to risk and
compliance
Natural Capital S2 Customers S4 Regulatory
• Financing for preserving natural Agencies &
Identify ideal approaches Statutory
to sustainability, environment was RM774 million for S3 Business Bodies
innovation and FY2023 Partners Local
leadership in order to be S5 Communities
recognised as a socially
responsible bank

Bank Muamalat is committed to the highest standards of governance, ethics and integrity

Our 6 success beliefs have become our trademark in Our employees are essential assets, and we seek to create a work
serving our stakeholders environment that is inspiring, healthy and welcoming to allow our
employees to develop professionally and empower them to work
effectively in line with our mission

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