Page 65 - Bank-Muamalat-AR2020

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Governance
Our Performance Sustainability Statement Our Governance Our Numbers Other Information

Muamalat Beyond Premier Banking sales also registered impressive figures, with FY2020
recording RM15.2 million as compared to RM4.5 million in
Total Premier Banking customers grew by 18% y-o-y to FY2019.
235 newly registered members, representing an average new
customer acquisition of 20 Premier Banking members per In enhancing our Gold Investment services towards greater
month. Total deposits grew by 9.7% to RM275 million with inclusivity and value to the community, the Bank has
an average monthly deposit of RM23 million. designed for this alternative investment to be affordable
to all levels of income earners. Retail Investment’s gold
system allows for 24-hour transactions; purchase of gold at
Number of Premier Banking Customers a minimum of RM10; and the convenience of transacting
gold online, which enables customers to perform their gold
31 47 168 188 199 235 22 20 transactions from the safety of their own home or offices.
Additionally, pawning and collateralising is allowed for not
just physical gold, but also gold account over the counter.
This supported customers in need and enabled them to better
manage their financial planning during the period when
unemployment was at its peak.

In total, Gold-generated income amounted to RM8.1 million
NTB Upgrade Total Average/ for FY2020, an outstanding growth of 356% from RM1.7
Customers million in FY2019. The growth is attributed to the strong
promotion by the Bank through several creative campaigns
FY2019 FY2020
namely Zam Zam Alakazam 2 Campaign, Premier Banking
Gold Campaign and Gegar 10 Campaign.
Premier Banking Deposits by Category (RM Million)
Muamalat Gold-i Account has, since its introduction, become
74.6 103.1 86.5 115.4 90.0 57.1 251.1 275.7 27.9 23.0 the mainstay gold product favoured by customers compared
to physical gold, and has contributed 92% to the Bank’s total
gold sales.

Total Gold Sales & Monthly Average (RM Million)

5.0 14.9 36.0 168.4 40.9 183.3 4.5 15.3

Savings Current FTA-i Total Average
Deposit Deposit/Month
FY2019 FY2020

Wealth Creation/Accumulation:
Physical Sales Gold Acc Total Sales Average Sales
Gold Investment
FY2019 FY2020
Since its introduction in 2017, Muamalat Gold-i Account Unit Trust
(“MG-i”) has grown in great strides and was the highlight
for Retail Investment in FY2020 as the Bank reinforced Unit Trust recorded a modest increase in total sales for
the importance of gold investment in times of economic FY2020 as the pandemic and uncertain economic conditions
uncertainty. The year recorded the best performance to date, caused investors to adopt a cautious view and be wary
as illustrated in the graphs attached. Total gold sold amounted of the equity markets and instead seek refuge in precious
to RM183.3 million or 697 kilograms. This represents an metal. Assets Under Management (“AUM”) for FY2020
increase of 348% over the previous year. Average monthly stood at RM61.3 million, a modest increase from FY2019 of
RM57.7 million.