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                 Our Performance   Sustainability Statement  Our Governance    Our Numbers         Other Information
                                                            Governance













                Personal Financing Outstanding   In line with BNM’s  prudent measures,   Vehicle Financing
                        (RM Billion)
                                                 the Bank categorised its personal              FOR  FY2020,
                                     %
                                   + 29 growth   financing under the following financial      VEHICLE FINANCING
                                                 planning product segments:                   REPRESENTED 5% OR
                3.26  3.63  3.49  3.39  3.36  4.33                                            RM617.2 MILLION
                                                 Pembiayaan Pengurusan Kewangan      OF CONSUMER BANKING’S
                                                 (“PPK”)                             TOTAL FINANCING ASSETS.
                                                 RM 1,301.4  million/
                                                     %
                                                 30.0   (34,572 accounts)
                                                                                     Prolonged sluggish growth and
                                                                                     the  resultant  economic  downturn
                                                 Pembiayaan Peribadi Pesara (“3P”)    had significant negative impact on
                                                 RM 1,537.0 million/                 the automotive industry outlook
                                                                                     throughout 2020. The enforcement
                                                     %
                                                 35.5 (28,982 accounts)
                                                                                     of the MCO saw a drastic drop in
             FY15/16 FY16/17 FY17/18 FY18/19 FY2019  FY2020                          vehicle production and sales volumes.
                                                 Pembiayaan Persediaan Persaraan     Fortunately, the sales trend increased
            The ventures were supported by       (“3PS”)                             in June 2020 and beyond as demand
            the diversification of the personal   RM 730.9  million/                 for new cars increased following the
            financing  portfolio  in  November 2019   16.9   (9,575 accounts)        introduction of the Sales Tax exemption
                                                     %
            to Personal Financing Cash-i Muamalat                                    on sales of new completely-knocked-
            offering  financing  amounts  up  to                                     down (“CKD”) and completely-built-up
            RM300,000.  The  product  comprises   Personal Financing  Cash (“Cash-i”)                         (“CBU”) cars.
            Cash-i Muamalat (for Government and   RM 745.9 million/                  Nevertheless, Consumer Banking was
            Panel Employer), Cash-i Muamalat Pro   17.2   (5,497 accounts)           cautious of the knock-on impact of
                                                     %
            (for Professional Programme), Cash-i                                     business closures and worked to re-
            Muamalat Prestige (for the Mass                                          strategise its  approach  to respond  with
            Affluent) and Collateralised Cash-i                                      agility to new opportunities and attract
            Muamalat (based on secured financing).                                   customers from higher income brackets.
            These  products  are  differentiated  by                                 In response to 2020 market trends,
            eligibililty criteria such as monthly                                    the  Bank  approved  special  financing
            income and professions.
                                                                                     packages for Proton X50 and Proton
            Performance Review                                                       X70 models with revised profit rates
                                                                                     and financing margins of up to 100%.
            Total Personal Financing outstanding                                     The Bank also offered better  rates and
            stood at RM4.3 billion, a 29% increase                                   financing margins of up to 100% for
            from FY2019. Total new disbursement                                      selected Honda models  to improve the
            of  Personal  Financing-i  reached  RM1.5                                non-national car segment.
            billion driven by the right selection  of
            market segment, aggressive marketing                                     The automotive industry is expected to
            through social media, and the attractive                                 remain  challenging  in  the  year  ahead
            product features offered under Personal                                  in view of the cautious consumer
            Financing Cash-i Muamalat.                                               sentiment and business confidence. The
                                                                                     prolonged pandemic and the resulting
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