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24   BANK MUAMALAT MALAYSIA BERHAD                   About Us           Our Leadership       Our Strategy
            ANNUAL REPORT FY2020

          CHIEF EXECUTIVE OFFICER’S

          STATEMENT







          Ensuring the welfare of employees   FY2020 FINANCIAL                    Silver linings were that Bank Muamalat
          and the community                   PERFORMANCE                         managed  to  successfully  improve  asset
                                                                                  quality as Gross Impaired Financing
          The health and safety of our employees    Note: In mid-2019,            (“GIF”) was positioned at 1.07% as at
          have been core concerns during            Bank Muamalat’s financial year-end   December 2020 as compared to 1.31%
          this pandemic. We established new         was shifted to 31 December  from   registered  in  FY2019.  The  Bank’s
          processes to minimise contact during      the original 31 March, in order to   capital position was also maintained
          this period with most meetings and        be aligned with the practice of our   as Common Equity Tier-1 ratio and
                                                    holding company, DRB-HICOM.
          discussions conducted virtually.                                        Total Capital Ratio remained stable and
          We  also  embarked  on  the  e-learning                                 well above regulatory requirements at
          and  e-training  routes  to  ensure  that     The Bank’s total deposits grew by   15.49% and 17.96% respectively.
          that employees can continue developing   13.5% to around RM2.6 billion as of
          and nurturing their potential from   end December 2020, partly contributed
          anywhere and at anytime.            by the steady growth in current and
                                              savings accounts (“CASA”). This led
          The year also called for greater    to  CASA  ratio  improving  to  36.1%  as
          corporate social responsibility efforts   compared to 31.1% a year earlier.
          to ensure the safety and wellbeing
          of our communities. As part of our   A  commendable performance was     1.07%
          effort to fight the pandemic, more than   achieved amidst the challenging
          RM430,000 was donated to various    operating  environment  in  FY2020
          associations, communities, hospitals   brought on by the prolonged pandemic,
          and frontliners. Over RM30 million in   and its resulting toll on livelihoods   Gross Impaired Financing (GIF)
          waqf fund was collected in FY2020 of   and economic activities. Among the   for FY2020 improved from  1.31%
                                                                                  in FY2019
          which RM16.5 million was disbursed   key factors that impacted the Bank’s
          under waqf projects for the  healthcare,   financial performance were the lower
          education and investment sectors.   margins and repricing gaps pursuant
                                              to the multiple cuts in overnight policy   More than
          During the month of Ramadhan, we    rate (“OPR”) in FY2020 amounting to   RM430,000 was
          contributed more than RM246,000 to   a total reduction of 125 basis points,
          orphanages and old folk homes to    higher provisioning for impaired and   donated to various
          bring cheer and hope to those who   vulnerable assets, and modification   associations,
          need it the most.                   loss adjustment arising from payment   communities,
                                              moratoriums granted on customers’
             The strategic achievements of the Bank are                             hospitals and
             highlighted in more detail on page 25  financing facilities.
                                                                                    frontliners. Over
                                              However, with prudent cost            RM30 million in
                                              management in place, the Bank’s  cost-
                                              to-income ratio showed improvement    waqf fund was
                                              at 54.4% from 59.8% in the last       collected in FY2020 of
                                              financial year. As a result, return on   which RM16.5 million
                                              equity (“ROE”) was 6.84% as compared
                                              to 7.76% in FY2019 and return on      was disbursed under
                                              asset (“ROA”) was  0.72% compared to   waqf projects for the
                                              0.82% in preceding year.              healthcare, education

                                                                                    and investment
                                                                                    sectors.
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