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Our Performance Sustainability Statement Our Governance Our Numbers Other Information

Data Monetisation Continuous Process Improvement and Shariah Innovation
Working towards optimising data analytics to generate Towards continuously improving our processes and products
income and ensure cost efficiency. for a more competitive advantage and to elevate social
finance.

What we did
What we did
• Continuous implementation of the 3-year Data Management
Roadmap plan towards developing an effective data • Developed/Implemented online account opening for
management platform. existing customers through retail internet banking.
• Updated and enhanced policies on data governance and • Strengthened the functions of operational risk management.
data quality.
• Continuously reviewed policies and processes to ensure
smoother services.
Achievements • Expanded waqf and Zakat development in expanding
social finance possibilities.
• The Bank has developed and established a robust Data
Governance Structure.
Achievements
Infrastructure
• Appointment of a CCrO in July 2020 to oversee and review
This is to enhance infrastructure for efficient service delivery credit-related tasks including its policies and processes
and deliverables. which will address any issue with overall credit portfolios,
towards mitigating risks to credit and credit quality.

• Appointment of a CISO to oversee technology and cyber
What we did security aspects of the Bank, formulate the Technology Risk
Management Framework (“TRMF”) and Cyber Resilience
• Set up trade windows at regions. Framework (“CRF”), and drive the implementation of
bank-wide cyber security strategy.
• Upgraded Ar-Rahnu counters into Ar-Rahnu centres.
• The Bank’s Risk Appetite Statement has been enhanced to
include considerations on economic sector concentration
Achievements and liquidity coverage ratio.
• In September 2020, a crowdfunding platform, the Jariah
• The Bank’s trade-finance windows have been expanded Fund, was established to generate sustainable impact
and are now available across the Northern to Southern for underserved communities. As at December 2020,
regions.
the platform collected RM40,415 in contributions from
• Ar-Rahnu counters at 67 branches have been upgraded into the public in support of the five (5) non-governmental
Ar-Rahnu Centres. organisations (“NGOs”) selected by the Bank.
• Established SME hubs at selected regions to intensify focus
and efforts on attracting more SME portfolios.