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Our Performance Sustainability Statement Our Governance Our Numbers Other Information

Maintaining Business Continuity and In addition, a higher compliance on risk underscored the Bank’s business as part
Sustainability of our steadfast commitment to meet all compliance requirements and maintain
the Bank’s strong capital position. The Bank’s risk appetite statement (“RAS”)
The Bank’s Business Continuity Plan was reviewed together with our strategic, capital and business planning towards
(“BCP”) was activated to ensure our optimum alignment. We continued to strengthen the risk management process
operations remained uninterrupted through enhanced operational risk controls and improved elevated risk analysis,
amidst the movement restrictions supported by broader data analytics.
imposed. Measures such as free
COVID-19 screening for all employees, The use of our digital channels were enhanced as our physical branches operated
work from home deployment for non- with limited counter services and shorter operating hours. Retail internet banking
critical job functions, and the new and mobile apps have been upgraded and digital platforms expanded to ensure
normal of business protocols were ease of banking transactions for customers. With the appointment of the CISO,
quickly adopted at all the Bank’s cyber resilience was upgraded to strengthen data privacy and cyber security.
premises. We were mindful that the
first course of action was to bolster our
customers’ financial resilience as this
would have a cascading effect on our
own business sustainability.

All financing payments were
automatically deferred for a period of
six (6) months for individual customers
and small and medium enterprises
(“SMEs”) effective 1 April 2020 up
until 30 September 2020. In addition,
an extension of financing moratorium
for customers who were affected, was
introduced after September 2020 given
the prolonged movement restrictions
imposed.
These efforts were crucial in providing
stability and support for our customers
and easing their financial burdens
during the period of uncertainty.

In defending the quality of our assets,
the Bank focused on those in the
vulnerable customer segments. A CCrO
was appointed in July 2020, to oversee
the credit portfolios of the Bank.