Page 23 - Bank-Muamalat-AR2020

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Our Performance Sustainability Statement Our Governance Our Numbers Other Information

On the domestic front, the Ministry ACKNOWLEDGEMENTS & APPRECIATION
of Finance Malaysia expects domestic
economy to rebound between During the year, we welcome En. Johari Abdul Muid, who was appointed as an
6.5% and 7.5% in 2021, supported Independent, Non-Executive Director on 10 November 2020.
by improvements in overall global On behalf of the Board, I commend the Bank’s management team and
growth and international trade, employees for their commitment and dedication throughout the challenging
hinging on the back of successful year. Our gratitude also goes to our shareholders, customers, business
containment of the COVID-19 partners and bankers, as well as organisations with whom we collaborate
pandemic as well as sustained with. And for their decisive stance in leading the nation through the
recovery in external demand. pandemic, we would like to record our appreciation to the government and

The Bank will continue to deliver all frontliners.
positive impact to the community, Though industry growth experienced a slowdown in 2020, we emerged from
striving to improve client satisfaction the challenging year with new strengths and the long-term vision for Bank
and advance as an ethical Islamic bank Muamalat still intact. The coming year will be equally challenging as the
supported by strong shared values, emergence of new strains continue to give rise to uncertainties. Therefore,
holistic risk management, and good it is critical that we apply the insights and collective knowledge gained
governance. during this past year in order for us to make a sustained recovery. However,
Throughout 2021, the Bank will the Board remains optimistic on our prospects moving forward supported
extend assistance to communities by the Bank’s sustainable financial and business expansion strategies.
affected by the pandemic so that the Thank you.
most vulnerable gets a helping hand.
Committed to BNM’s VBI agenda,
the Bank will continue to grow
and develop initiatives that ensure
adoption of more relevant practices,
offerings and conduct that generate DATUK SERI TAJUDDIN ATAN
positive and sustainable impact. Chairman

Business growth will be accelerated
via business transformation in the
areas of consumer, commercial and
corporate segments by focusing on
better rated customers closely guided
by the Bank’s risk appetite statement
(“RAS”) and reassessed list of
preferred and non-preferred sectors.