Page 89 - Bank-Muamalat_Annual-Report-2023

ANNUAL REPORT 2023
SUSTAINABILITY STATEMENT

OUR IDENTIFIED MATERIAL MATTERS AND OUR COMMITMENT TO THEM
Taking into account the UN SDGs, the Bank has identified the most significant material matters for our business and
stakeholders under the three EES pillars as follows:

Economic
Material Matter Our Commitment Relevant Goals and Standards
Economic • Align the Bank’s strategic directions, business, and Goals:
M2
performance operations with Malaysia’s economic plan to create direct
economic value for society
Entrepreneur • Develop strategies and initiatives to help the underserved
M3
development segments that drive the local economy, i.e., micro,

small, and medium-sized enterprises and entrepreneurs
(MSMEs) Standards:
Responsible • Increase financing to entities that meet ESG criteria • GRI-103:
M13
financing • Avoid financing entities involved in unethical activities Management Approach 2016
• GRI-201:
Procurement • Ensure a fair and transparent process for vendor Economic Performance 2016
M4
practices evaluation and onboarding to establish a stable, • GRI-205:
equitable, and sustainable supply chain Anti-Corruption 2016
• Adopt social procurement to prevent abuse of local and
international human rights by vendors and the supply • GRI-418:
chain Customer Privacy 2016
Ethics and • Ensure compliance with all applicable laws and regulations
M1
integrity by BNM, the Companies Commission of Malaysia, and
other relevant local authorities, including the Islamic
Financial Services Act, Anti-Money Laundering, Anti-
Terrorism Financing and Proceeds of Unlawful Activities
Act, Personal Data Protection Act, and more
• Adhere to the capital adequacy and liquidity guidelines
stipulated by Basel III
• Uphold a commitment to ethical conduct and behaviour
throughout the organisation, from directors to officers

Customer • Improve service delivery while adhering to all applicable
M8
experience laws and regulations regarding customer confidentiality
• Provide enjoyable, reliable, and memorable customer
journeys while striking the right balance between digital
and traditional approaches

Digital • Drive digital transformation and builds internal capability
M5
banking for greater customer experience, accessibility, and
efficiency

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