Page 101 - Bank-Muamalat_Annual-Report-2023

ANNUAL REPORT 2023
SUSTAINABILITY STATEMENT

Policy Updates and Awareness: The Bank revises its What Did We Achieve?
policies regularly to ensure they are up to date with current
regulations and industry standards. In 2023, the Policy of Corruption-Free Environment: By maintaining a strict
Industrial Relations was revised to increase awareness of no-gift policy and other anti-corruption measures,
anti-sexual harassment measures at the workplace. we ensured a corruption-free environment.
Training and Communication: We conduct Enhanced Reporting Mechanisms: Increased awareness
comprehensive training programmes to equip our and usage of the Muamalat Ethics Line, leading to timely
employees with the knowledge to combat bribery and effective investigations of reported cases.
and corruption. In 2023, four Anti-Bribery and Employee Awareness: Successfully trained all employees
Anti-Corruption training programmes were completed on Anti-Bribery and Anti-Corruption measures, reinforcing
by all employees, highlighting our commitment to the importance of ethical conduct.
ongoing education in this critical area.
Our commitment to upholding the highest standards
Whistleblowing Mechanism: The Muamalat Ethics Line
of ethics and integrity is evident through our proactive
serves as a dedicated channel for reporting any wrong
measures and continuous efforts to enhance awareness,
doing. To enhance awareness, the Bank conducted
training, and compliance. These initiatives reflect our
eight sharing sessions, installed informational banners,
dedication to fostering a culture of transparency,
and placed screensavers on all staff computers. These
accountability, and ethical conduct, ensuring that we remain
measures ensure employees are well-informed about
a trusted and responsible Islamic financial institution.
how to report unethical behaviour.
What Did We Do?
Throughout 2023, we implemented several initiatives to
strengthen our ethical practices:
Whistleblowing Cases: The Bank received and
investigated six reports via the Muamalat Ethics Line
related to staff misconduct, negligence, and fraudulent
transactions. The outcomes of five cases were escalated
to the Board Audit Committee (BAC). A total of two
whistleblowing cases were reported to Industry relations.
Policy Revisions: We revised the Policy of Industrial
Relations to enhance awareness of anti-sexual harassment
measures and other critical issues.
Training Programmes: Four Anti-Bribery and Anti-
Corruption training programmes were successfully
completed by all employees. Bank Muamalat’s PCEO launching the 2023-2025 Organisational
Anti-Corruption Plan to Promote Integrity and Accountability on
Awareness Campaigns: Conducted eight sharing 7 November 2023.
sessions on the Muamalat Ethics Line by the Internal
Audit team covering selected Branches and Head
Office Department, placed banners at head office floors
and branches, and installed screensavers on all staff
computers and Automated Teller Machines (ATM)’s
screen.

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