Page 67 - Bank-Muamalat-Annual-Report-2021

ANNUAL REPORT 2021 65
SUSTAINABILITY STATEMENT OUR GOVERNANCE OUR NUMBERS OTHER INFORMATION

Moving Forward
With the gradual reopening of sectors after the pandemic, The initiatives crafted to grow and sustain the asset
collective assessment is expected to increase for both the involve quick-wins action plans; including the offer of
commercial and SME segments. Number of Accounts (NOA) the refinancing packages to existing trade finance and
is expected to rise as the Malaysian economy is set for a non-borrowing/financing customers having term facilities
gradual recovery in 2022. with other banks, the targeting of better-rated customers,
growing fee-based income via widening the target or
CMBD aspires to grow customers in Green and ESG related
customer base and reducing the number of unproductive
industries and the automotive sector through suitable
ratifications and deviations by way of better communication
products and financing packages. Strategies towards this
and negotiations with customers, which leads to more
end would include venturing into strategic collaborations
productive “Sales Time”.
and cross-selling with organisations approved by the Bank.
To improve upon the current business model and offerings,
Furthermore, the Division intends to be the sole distribution, CMBD has plans to increase product offerings based on “first
collection and payment agent (Fee-based income) for of its kind” Musharakah and Mudarabah concepts which
selected government agencies approved by the Bank. benefit the customers and introduce specifically structured
The need to expand new channel distribution capabilities programme financing (including pre-approved facilities) in
has been enabled by the Bank’s digital platform and new collaboration with established organisations.
Commercial Hubs.