Page 31 - Bank-Muamalat-Annual-Report-2021

ANNUAL REPORT 2021 29
SUSTAINABILITY STATEMENT OUR GOVERNANCE OUR NUMBERS OTHER INFORMATION

EXECUTING RISE24 AND ACHIEVEMENTS

Objective What We Did Achievements
Resetting Identify new business • Targeted better rated customers • Focused on better rated customers,
Target Market areas, increase from high income brackets and high especially on the high income
non-fund income, income professionals. and affluent customer segment.
and expand our • Drove growth in Islamic wealth About 39% of the Bank’s total new
coverage as a whole management. customers come from this segment.
to target wider and • Increased financing guaranteed
• Catalysed collaborations with
better-rated customer by the Syarikat Jaminan Kredit
government agencies, cooperatives
segments. Perumahan (“SJKP”) and Skim
and associations.
Rumah Pertamaku (“SRP”)
• Realigned customer segments with
programmes to provide home
suitable product packaging and
financing to low income earners,
embarked on vigorous promotions
self-employed individuals and
and several campaigns.
operators of small business entities.
Through SJKP, RM125.1 million has
been disbursed while under SRP,
RM190.2 million was disbursed.
• Increased wealth management
income from Bancatakaful, unit trusts
and investment in gold through
intensive marketing efforts.
These generated 41.0% growth in
fee-based income compared to the
previous year.

Disciplined Implement intensive • Focused on retail deposits growth • The Bank’s current and savings
Balance Sheet recovery effort to as the source of low cost deposits. account (“CASA”) contributed to
Management improve asset quality • Continuously assessed availability 35.3% of total deposits, amounting
and optimise balance of liquidity throughout the crisis by to RM8.2 billion. This is a 7.5%
sheet composition monitoring market sentiments, to growth from FY2020.
to balance between determine demand and supply. • Gross impaired financing (“GIF”)
meeting liquidity improved from 1.07% in FY2020
• Implemented an aggressive recovery
requirements and to 0.83% in FY2021.
plan especially for accounts in
managing profitability.
arrears.