Page 35 - Bank-Muamalat-Annual-Report-2021

ANNUAL REPORT 2021 33
SUSTAINABILITY STATEMENT OUR GOVERNANCE OUR NUMBERS OTHER INFORMATION

In accelerating business growth, the Bank's portfolio of Finally, workforce optimisation and talent development will
financial solutions has been further diversified under Retail, be a core priority as we focus on reassigning manpower
Corporate Banking, Treasury & Capital Market, Transaction to revenue generating functions providing comprehensive
Banking, Commercial and SME. In every category, the Bank training and on the job-learning, as well as retaining
will continue to focus on better-rated customers with products performing employees by motivating them via monetary and
catering to targeted demographic profiles. At the same time non-monetary incentives. The overall workforce strategy will
growth will be anchored on low cost fund deposits in the form be aligned with the high performing organisation aspirations
of CASA. Better financial solutions within the Bank’s retail, of RISE26+.
commercial and SME banking products and services will be the
way forward in enabling Islamic banking for all by attracting
CLOSING REMARKS
a more diverse customer base with product customisation,
excellent services and reasonable pricing. Through enhanced Looking ahead, I am optimistic that Malaysia’s high COVID-19
access, quality, efficiency and customisability of our products vaccination rate and the speedy roll-out of booster doses have
and services, there will be continued focus to reach out and paved the way for the return to normalcy in fiscal year 2022.
cater to unserved and the underserved markets.
Our onward journey is clear. We are committed to new and
Digitalisation and simplification of processes that elevate ongoing support solutions to nurture and develop a more
customers’ experience, spearhead the thrust on customer sustainable future for the Bank and our stakeholders. In order
centricity. to elevate the Bank's performance levels, we will continue
to work closely with our customers to further understand
The Bank's standing in the digital economy will be reinforced
their needs.
through strategic collaborations. Enhanced innovation is
also being explored by introducing Artificial Intelligence I would like to acknowledge the sound guidance of the
capabilities, enhancing data analytics and providing effective Chairman and the Board, the clear directions and support set
digital solutions that meet BNM’s regulatory requirements. out by the government and regulators, and the strength and
Improvements in operational efficiency will be achieved by dedication of our management team and employees. These
leveraging on technology for more efficient service delivery are the drivers of our journey ahead.
via enhancement of the Bank’s customer touchpoints.
Improvements in productivity are being targetted through Together, Bank Muamalat’s continued commitment to grow
simplified and centralised documentation, as well as process value for all stakeholders will chart new milestones as we work
automation. By leveraging on technology to do more with less, towards the vision to become the preferred Islamic financial
improvements in cost and turnaround time can also be reaped. services provider in Malaysia.
The above strategic initiatives will be accompanied by fortified
capital and balance sheet management, as well as improved
Thank you.
liquidity, in strengthening the Bank’s financial foundation.
Robust enforcement of regulatory requirements as well as
managing legal and reputational risk will continue to be
supported by effective compliance and risk management Khairul Kamarudin
programmes. President & Chief Executive Officer
Bank Muamalat Malaysia Berhad