Page 32 - Bank-Muamalat-Annual-Report-2021

30 BANK MUAMALAT MALAYSIA BERHAD
ABOUT US OUR LEADERSHIP OUR STRATEGY OUR PERFORMANCE

PRESIDENT & CHIEF EXECUTIVE
OFFICER’S STATEMENT

Objective What We Did Achievements

Digital Create a digital • Upgraded our retail internet banking • Good progress was made on digital
Transformation economy through and mobile apps. on-boarding via the Muamalat
various collaborations • Introduced digital platform and Application Platform ("MAP").
and automate internal online services to ensure ease of There was overwhelming response
processes towards banking transactions for customers. with more than 10,000 applications
operational excellence received via MAP as at December
• Began to expand Robotic Process
and process 2021.
Automation (“RPA”) as part of
improvements. • Introduced Online Deposit Account
the commitment to continuously
improve and automate the Bank’s ("ODA") application to reduce
operational service, especially in waiting time. When opening deposit
processing tasks that are repetitive accounts using ODA, customers’
and time consuming in nature. info are pre-filled ahead of their
visit to the branch for faster account
opening.
• Collaborated with Amanah Warisan
Berhad (“AWARIS”) to introduce
Digital Will Writing service. The
various legacy planning services
offered include Islamic will writing,
declaration of Hibah, unit trusts and
estate administration.

Data Optimise data • Continuously implemented the • Commission of Big Data Analytics
Monetisation analytics to generate 3-year Data Management Roadmap platform - Data Lake, Data
income and ensure plan towards developing an effective Warehouse.
cost efficiency. data management platform. • Establishment of Data Governance
• Updated and enhanced policies on Framework.
data governance and data quality. • Established CISO office to enhance
regulatory and cybersecurity
compliance via Technology Risk
Management Framework (“TRMF”)
and Cyber Resilience Framework
(“CRF”).

Infrastructure Enhance infrastructure • Enhancement of IT infrastructure. • Established operations helpdesk
for efficient service for effective communication with
delivery and branches.
deliverables.