Page 33 - Bank-Muamalat-Annual-Report-2021

ANNUAL REPORT 2021 31
SUSTAINABILITY STATEMENT OUR GOVERNANCE OUR NUMBERS OTHER INFORMATION

Objective What We Did Achievements

Continuous Improve our • Enhanced the Bank’s risk appetite • Improved end-to-end consumer
Process processes and statement (“RAS”) by further product processes for home
Improvement products to provide formulating and reviewing it to be financing and personal financing
and Shariah more competitive in tandem with the strategic, products. This has reduced the
Innovation advantage. capital and business planning. This turnaround time to process the
is aimed at aligning risk appetite applications.
with the Bank’s strategies and
financial resources.
• Strengthened compliance measures
for AML/CFT as well as embedded a
strong compliance culture.
• Expanded the Robotic Process
Automation (“RPA”) pilot that was
implemented in the preceding
year as part of the commitment to
continuously improve and automate
operational services, especially in
processing tasks that are repetitive
and time consuming in nature.

Talent Develop leaders and • Strengthened employees' • Launched a remotely accessible HR
Management talent that support performance and change in system that allows employees to
the growth of the behaviour towards driving high manage their training and access
Bank. performance culture in the Bank. their details like payroll information,
• Ensured ample training programmes benefits and leave entitlement.
for upskilling and reskilling • Employees participated in a total
employees. of 153,367 training hours during
the year as compared to 135,843
training hours in FY2020.
Value-Based Expand financing that • Increased penetration on the • Disbursement linked to VBI
Financing is considered to be Government initiatives, especially on objectives made up 31% of new
(overarching the value-based. the B50 segment. disbursement for retail financing for
SFAs) • Accelerated financing programmes the year.
on education, debt restructuring and
the health sector.
• Explored financing on environment
preservation like financing of the
hybrid cars.