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Our Performance Sustainability Statement Governance Our Numbers Other Information

7. FINANCING OF CuSTOMErS (CONT’D.)
(ix) Movements in the loss allowance for financing of customers

Stage 2 Stage 3
Lifetime ECL Lifetime
Stage 1 not credit ECL credit
12 Months ECL impaired impaired Total ECL
Group and Bank rM’000 rM’000 rM’000 rM’000

At 31 December 2020
At 1 January 2020 51,342 13,766 86,734 151,842
Transfer to Stage 1 15,374 (8,473) (6,901) -
Transfer to Stage 2 (1,572) 25,182 (23,610) -
Transfer to Stage 3 (346) (10,232) 10,578 -
Allowance (written back)/made (2,719) (11,017) 91,759 78,023
New financing originated 79,619 638 - 80,257
Financing derecognised (46,713) (1,303) (12,546) (60,562)
Amount written-off - - (58,070) (58,070)
Exchange difference (1) - - (1)

At 31 December 2020 94,984 8,561 87,944 191,489

Stage 2 Stage 3
Lifetime ECL Lifetime
Stage 1 not credit ECL credit
12 Months ECL impaired impaired Total ECL
Group and Bank rM’000 rM’000 rM’000 rM’000

At 31 December 2019
At 1 April 2019 55,886 7,448 93,952 157,286
Transfer to Stage 1 15,195 (9,961) (5,234) -
Transfer to Stage 2 (1,953) 48,707 (46,754) -
Transfer to Stage 3 (628) (5,550) 6,178 -
Allowance (written back)/made (29,312) (26,565) 107,405 51,528
New financing originated 41,566 1,300 - 42,866
Financing derecognised (29,415) (1,613) (10,773) (41,801)
Amount written-off - - (58,040) (58,040)
Exchange difference 3 - - 3

At 31 December 2019 51,342 13,766 86,734 151,842