Page 430 - Bank-Muamalat-AR2020

428 BANK MUAMALAT MALAYSIA BERHAD About Us Our Leadership Our Strategy
ANNUAL REPORT FY2020

GLOBAL rEPOrTING INITIATIvE (GrI)
CONTENT INDEx

TOPIC-SPECIFIC DISCLOSurE
Profile reference Page/
Disclosure Description Explanations
TrAINING & EDuCATION
404-1 Average hours of training per year per employee 47, 101
404-2 Programmes for upgrading employee skills and transition assistance programmes 28, 101
103–1 Explanation of the material topic and its Boundary 96
103–2 The management approach and its components 47, 96 – 101
103–3 Evaluation of the management approach 47, 96 – 101
DIvErSITy & EquAL OPPOrTuNITy
405-1 Diversity of governance bodies and employees 96
103–1 Explanation of the material topic and its Boundary 96
103–2 The management approach and its components 99
103–3 Evaluation of the management approach 96 – 100
DIvErSITy & EquAL OPPOrTuNITy1
405-1 Diversity of governance bodies and employees 102 – 103
103–1 Explanation of the material topic and its Boundary 96, 102
103–2 The management approach and its components 47, 102 – 103
103–3 Evaluation of the management approach 47, 102 – 103
CuSTOMEr PrIvACy
418-1 Substantiated complaints concerning breaches of customer privacy and 89 – 90
losses of customer data
103–1 Explanation of the material topic and its Boundary 84, 89
103–2 The management approach and its components 23, 89 – 91, 133
103–3 Evaluation of the management approach 23, 89 – 91
ENTrEPrENEur DEvELOPMENT
FS7 Monetary value of products or services designed to deliver a specific social benefit 85
for each business line broken down by purpose
103–1 Explanation of the material topic and its Boundary 85, 103
103–2 The management approach and its components 57, 85, 103
103–3 Evaluation of the management approach 57, 85, 103
FINANCIAL SErvICES SECTOr SPECIFIC ASPECT: LOCAL COMMuNITIES
FS13 Access points in low-populated or economically disadvantaged areas by type 102
FS14 Initiatives to improve access to financial services for disadvantaged people 102