Page 92 - Bank-Muamalat-Annual-Report-2021

90 BANK MUAMALAT MALAYSIA BERHAD
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In providing further assurance, since 2010, the Bank has established a BMMB’s Whistleblowing Process Flow
Muamalat Ethics Line - a dedicated whistleblowing channel managed by an
independent third party for the whistleblower to raise any concerns related to
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corruption, bribery, fraud or any misconduct. Since mobility has taken over the
world where almost everyone has a smartphone, the Bank has introduced a
new whistleblowing option via QR Code. It makes it easy for the whistleblower
to access the dedicated whistleblowing page and report the misconduct
Whistleblower reports via the
via the QR code. The other three existing options provided by the Bank for
reporting channel
whistleblowing reporting are phone hotline, email and web. The details of the
available whistleblowing reporting channel options are as follows:

BDO Malaysia receives and
assesses the disclosure

No

Valid? End
Hotline Email
03-26167111 muamalat_ethicsline@bdo.my
Yes

BDO Malaysia sends the disclosure
to the Chief Internal Auditor (CIA)
Web link and/or Chairman of the Board
https://bdoethics.com/v1/r/ Audit Committee (BAC)
V1SjwAmsITMSWbpuCIgNVh9zjAohsHTV QR Code
No

Valid? End

Yes
A clear process has been put in place for handling whistleblowing disclosure
to the Chief Internal Auditor and Chairman of the Board Audit Committee The CIA/Chairman of BAC
to show our continuous commitment to transparency. All whistleblowing instructs for investigation
disclosure will be investigated independently, and the outcome will be
reported according to the matrix approved in the Policy.
The Bank is wholly committed to ensuring strict confidentiality and will not only The investigation team conducts
protect the identity of the whistleblower but also protect the whistleblower an investigation and reports to
from any harassment and victimisation due to disclosure. the BAC

BDO Malaysia notifies the
outcome of the disclosure to the
Whistleblower

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