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ANNUAL REPORT 2021  83
               SUSTAINABILITY STATEMENT  OUR GOVERNANCE  OUR NUMBERS  OTHER INFORMATION















            OUR EES FOCUS AREAS

            Our approach to sustainability is guided by our three sustainability pillars of Economic, Environmental and Social (“EES”). Aligning
            to our role to deliver banking solutions, we have identified the relevant UN SDGs where we can contribute to the sustainability of
            the EES aspects in Malaysia. The chart below provides an overview of the Sustainability Goals/GRI standards adopted in measuring
            our sustainability performance:


                                       Pillar                            Material Issues        Aligned  To UNSDG
             Economic                                                 •  Economic
                                                                        Performance
                                                                      •  Entrepreneur
                                                                        Development
             We work to support the Malaysian government’s and regulators’   •  Responsible   •  GRI-103
             programmes towards enhancing national growth and development.   Financing      •  GRI-201
             We provide opportunities for local suppliers and adhere to
                                                                      •  Procurement        •  GRI-204
             corporate governance standards as well as codes of conducts
                                                                        Practices
             aligned to Islamic values. We also pay our fair share of taxes and             •  GRI-205
                                                                      •  Ethics and Integrity
             make economic contributions to the communities wherein we                      •  GRI-418
             operate. We incorporate responsible financing in our financing   •  Customer Experience
             practices, and conduct our business in a fair and responsible   •  Digital Banking
             manner. This includes taking a proactive stance to combat bribery,
             corruption, protect customer data and prevent financial crime.

             Environmental                                            •  Supporting
                                                                        Climate Change
                                                                        and Environmental
                                                                        Objectives
             We consider the impact our business operations has on the   •  Energy Consumption   •  GRI-103
             environment and society and continue to improve management   and Environmental   •  GRI-302
             of utilities and fuel. In optimising our influence on the value chain,   Impact
             we support vendors that adopt sustainable practices, as well as
             companies that contribute to environment preservation activities
             and adhere to environmental related regulations.

             Social                                                   •  Employment
                                                                      •  Diversity and Equal
                                                                        Opportunity
                                                                      •  Training and
             We advance financial inclusion for customers and contribute to   Education     •  GRI-103
             the community. Understanding the greater impact we can have
                                                                      •  Community          •  GRI-401
             on the lives of our employees and their families, we seek to be a
                                                                        Development         •  GRI-404
             workplace of choice that prioritises welfare initiatives, develops
                                                                      •  Financial Inclusion  •  FS7
             potential and upholds fairness and integrity.
                                                                                            •  FS13
                                                                                            •  FS14
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