Unauthorized Internet Transaction
Protect yourself from fraud
Cardholders’ responsibilities
- Abide by the terms and conditions for the use of the Bank Muamalat Card-i;
- Take reasonable steps to keep the Bank Muamalat Card-i and Personal Identification Number (PIN) secure at all times, including at the cardholder’s place of residence. These include not:
- Disclosing the Bank Muamalat Card-i details or PIN to any other person;
- Writing down the PIN on the Bank Muamalat Card-i, or on anything kept in close proximity with the card;
- using a PIN selected from the cardholder’s birth date, identity card, passport, driving licence or contact numbers;
- Allowing any other person to use the Bank Muamalat Card-i and PIN; and
- Leave Bank Muamalat Card-i unattended.
- Notify the Bank as soon as reasonably practicable after having discovered that the Bank Muamalat Card-i is lost, stolen, an unauthorised transaction had occurred or the PIN may have been compromised;
- Notify the Bank immediately upon receiving short message service (SMS) transaction alert if the transaction was unauthorised;
- Notify the Bank immediately of any change in the cardholder’s contact number;
- Use the Bank Muamalat Card-i responsibly, including not using the card for unlawful activity;
- Check transaction record in the account statement from time to time and report any discrepancy without undue delay;
- Bank will never call customer and request for their information, for instances Card-i number, CVV number etc. as bank already have their information; and
- Customers to ensure that the transactions for Card – Not- Present (CNP) and non-3D secure are opt-out if not intend to using them.
