Assistance & Dispute
By: 16twoMuamalat Invest Sdn Bhd strives to provide investors with high quality information services to assist investors to make well-informed investment decisions in relation to the Fund. Muamalat Invest Sdn Bhd’s personnel are available to investors at 03-2615 8400 / 8177 / 8186 / 8178 during normal office hours Monday – Friday from 9.00 a.m. – 5.00 p.m. to provide assistance for enquiries on their investments.
Dispute Resolution
1. For internal dispute resolution, you may contact us at:
Muamalat Invest Sdn Bhd
4th Floor, Menara Bumiputra
No. 21 Jalan Melaka
50100 Kuala Lumpur
Tel. No. : 03-2615 8400 / 8177 / 8186 / 8178
Fax No. : 03-2070 0157
Email : misb@muamalat.com.my
2. If you are dissatisfied with the outcome of the internal dispute resolution process, please refer your dispute to the Securities Industry Dispute Resolution Corporation (SIDREC):
Securities Industry Dispute Resolution Center (SIDREC)
Unit A-9-1, Level 9, Tower A
Menara UOA Bangsar
No. 5, Jalan Bangsar Utama 1
59000 Kuala Lumpur
Tel. No. : 03-2282 2280
Fax No. : 03-2282 3855
Email : info@sidrec.com.my
3. You can also direct your complaint to the Securities Commission Malaysia (“SC”) even if you have initiated a dispute resolution process with SIDREC. To make a complaint, please contact the SC’s Investor Affairs & Complaints Department:
Investor Affairs & Complaints Department
Securities Commission Malaysia
No 3 Persiaran Bukit Kiara
Bukit Kiara
50490 Kuala Lumpur
Tel. No. : 03-6204 8999
Fax No. : 03-6204 8991
Email : aduan@seccom.com.my
4. Federation of Investment Managers Malaysia’s (FIMM) Complaints Bureau::
Legal, Secretarial & Regulatory Affairs
Federation of Investment Managers Malaysia
19-06-1, 6th Floor, Wisma Tune
No. 19, Lorong Dungun
Damansara Heights,
50490 Kuala Lumpur
Tel. No. : 03-2092 3800
Fax No. : 03-2093 2700
Email : compliants@fimm.com.my